Shipping Policy
Shipping Policy – Moda Auckland
Delivery Information
We’re excited for you to receive your order! Here’s what you can expect when it comes to delivery and our easy ordering process:
Average Processing & Delivery Times
Order Processing:
Once your order is placed, we process it within 1–3 business days. Orders placed during the week are usually processed within one business day.
Orders placed on Friday evening or over the weekend may take a bit longer.
Shipping & Delivery:
After processing, your order will be shipped. Average delivery time is 5 to 12 business days.
We aim to make your ordering and delivery experience as smooth as possible.
If you have any questions or concerns, our customer service team is always here to help!
Placing Your Order
Ordering from Moda Auckland is easy! Here’s how it works:
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Select your items
Browse our product pages and click “Add to cart” to add your favorite items. Be sure to choose the right size, color, or variant! -
Proceed to Checkout
When you're ready, click “Proceed to checkout” and enter your shipping details. Please double-check your information to avoid delays! -
Confirm Your Order
On the shipping page, you’ll have the chance to review your address to ensure smooth delivery. -
Payment Options
Click “Continue to payment” to choose from our secure payment methods, including:-
Credit Card (AMEX, Mastercard, Maestro, Visa)
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PayPal
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EPS
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Instant bank transfer
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Complete Your Order
Once you've selected your payment method, click “Complete Order” and follow the instructions.
If you encounter any issues, feel free to reach out to us – we’re happy to assist!
Shipping Costs
Good news!
We offer free shipping on all orders, with no minimum purchase required.
All our shipments are 100% free as a thank you for being a valued customer!
Shipping Your Order
Found the perfect outfit or accessory? We get it—you want it ASAP!
That’s why we work hard to process and ship your order quickly.
To keep our prices fair and reduce environmental impact, we bundle packages and ship them once we reach our minimum shipping threshold.
We appreciate your understanding as we strive toward a more sustainable future.
Track Your Order
Want to track your package?
You can follow your order via our “Track Your Order” page.
Tracking information is usually available 2–3 days after your order is placed.
Please note: Like many online retailers, we may experience delays due to unforeseen circumstances. We always do our best to deliver your items as quickly as possible.
Need your order to not ship right away? Contact us via email.
Our friendly service team is ready to help you find the best solution.
Thank you for choosing Moda Auckland!
We can’t wait for you to enjoy your new items! 🖤